Frequently Asked Questions
TICKETS AND ENTRY
What are the opening times for the Wonderfeel festival?
The Wonderfeel festival site opens at 11 a.m. The Wonderfeel-coin sale points close at 11 p.m. The bars close at 11.30 p.m., after which visitors are kindly requested to leave the site.
What does my ticket buy me?
Your ticket allows you to enter the festival site and attend ALL activities. Food and drinks are not included in the ticket price.
Are children free?
Yes, children up to and including the age of 18 are allowed to attend the festival for free BUT you must still get a ticket for them at the ticketshop www.wonderfeel.nl/tickets
Is there a crèche on the festival site?
Unfortunately, legal restrictions mean we cannot provide a crèche on the festival site.
Is the festival site accessible for wheelchair-users?
Yes, the Wonderfeel site is accessible for visitors in wheelchairs. There is also a lavatory for the disabled on the site. Please note, however, that the paths are unsealed and some of the stages are on grass. It is therefore advisable to have someone with you who can push your wheelchair. Special parking facilities for the disabled can be found at Noordereinde 60, 1243 JJ 's-Graveland. Follow the P-signs to the backstage area. Your disabled-parking ticket entitles you to use these reserved parking spaces. If you require a disabled parking space please send an e-mail in advance to email@example.com.
May I take food and drinks onto the festival site?
No, visitors are not allowed to take food and drinks onto the festival site. The profits derived from the sale of refreshments is an important source of income for the festival and contributes to its continued existence. For this reason, we kindly request you not to take food and drinks with you when you attend Wonderfeel. The festival organisers provide a wide range of refreshments in different price categories.
Can I attend Wonderfeel in high heels?
Yes you can, but we advise against it: the festival site consists of grass and unsealed paths and we would rather spare visitors the misery of having their sprained ankles attended to by our first aid staff.
Are dogs permitted on the festival site?
No, dogs are not permitted on the festival site during the festival. Guide dogs and other assistance dogs are of course permitted on the site.
May I leave the festival site and return later using the same ticket?
Absolutely. When you enter the festival site your ticket will be scanned and you will receive a wristband that enables you to leave and re-enter the site whenever you wish.
What happens if it rains?
All of the stages have roofs so the concerts will take place even if it rains. Audiences will be seated in tents for all concerts except those at Het Veld, where you might require an umbrella or raincoat.
Can I sit down?
Seating (benches and a few chairs) will be provided at all concert locations. Whether you can sit down during a performance will depend on the number of people attending and the size of the tent. The on-site refreshment facilities will provide enough seating for visitors.
Can I park at the festival?
Yes, there are enough parking facilities near the festival site. You can purchase a parking ticket via www.wonderfeel.nl/tickets.
Are there parking facilities for the disabled?
Yes, special parking facilities for the disabled are located at Noordereinde 60, 1243 JJ 's-Graveland. Follow the P-signs to the backstage area. Your disabled-parking ticket entitles you to use these reserved parking spaces. If you require a disabled parking space please send an email in advance to firstname.lastname@example.org so we can provide enough parking spaces.
Can I buy a ticket on the day?
You can only buy a ticket on the day if tickets have not sold out during advance bookings. It is better to be on the safe side and buy a ticket online in advance - last year Wonderfeel was sold out in advance.
Is it possible to get a refund on tickets?
No, we do not refund tickets. If you do not know anyone who would like to use your ticket, you can advertise it via www.ticketswap.nl.
Do I have to print my e-ticket?
Yes, all tickets must be printed. They cannot be scanned from your mobile phone.
Can I give my ticket to someone else?
Yes. Tickets are not issued with the purchaser’s name and they can therefore be given to other people. If you are looking for a ticket, you can make sure you aren’t purchasing from a conman or ticket tout by going to www.weetwaarjekoopt.nl
What should I do if I lose my ticket?
Contact Paylogic via https://customerservice.paylogic.com/hc/en-us
Is it also possible to buy a ticket for a specific concert?
No, you cannot buy a ticket for a specific concert. You cannot reserve seats for a specific concert either.
LOCATION AND ACCESS
Where does the festival take place?
Wonderfeel takes place at the Schaep en Burgh estate in ‘s-Graveland. Address: Noordereinde 60, 1243 JJ ‘s-Graveland. Road signs on the N236 between Hilversum and Ankeveen indicate the route to the festival. If you are coming by car, enter the following address in your navigation system: Franse Kampweg 2, 1243 JC 's-Graveland (NB: not Bussum).
How can I reach Wonderfeel by car?
Wonderfeel will take place at the Schaep en Burgh estate in ‘s-Graveland. Road signs on the N236 between Hilversum and Ankeveen indicate the route to the festival. If you are coming by car, enter the following address in your navigation system: Franse Kampweg 2, 1243 JC 's-Graveland (NB: not Bussum), which is the address for the festival’s parking facilities and entrance. We advise you to buy an exit ticket in advance at the ticketshop (www.wonderfeel.nl/tickets). A limited number of parking spaces are available for the disabled at the backstage parking area located at Noordereinde 60. Please contact us in advance via email@example.com if you wish to use a disabled parking space and show your disabled-parking ticket to our traffic controllers.
How can I get to Wonderfeel using public transport?
You can easily reach the festival site using public transport via the train station in Hilversum.
How can I get to Wonderfeel by bicycle?
You can rent OV (public transport) bicycles at Bussum Zuid and Hilversum train stations. It takes about 20 minutes to cycle from these stations to Noordereinde 60 in 's-Graveland. If you are coming from Amsterdam, it is only a 15-kilometre cycle trip from the Gaasperplas (metro 53) metro station to the festival site.
How can I get to Wonderfeel on foot?
Walking via the Bussum Zuid train station and across the heath to the entrance of the festival site takes about 30 minutes. It takes about 15 minutes to walk from the Bussum Zuid train station to the Fransche Kamp camping site. Both routes are sign-posted.
How long does it take to walk from the festival site to Camping De Fransche Kamp?
It takes about 20 minutes to walk from the festival site to the camping site.
Is it possible to stay in my camper van at Camping De Fransche Kamp?
The Fransche Kamp camping site usually only allows tents or pop-up campers. We advise you to contact the camping site for more information: telephone number 035 69 11 832.
Do I need a parking ticket if I am staying at the camping site?
No, you do not need a parking ticket if you are staying at the camping site. You can walk from the camping site to the festival, which takes about 20 minutes via the exit at the end of the festival site.
Where can I find additional information about the camping site and its facilities?
Click here for additional information about the camping site at www.defranschekamp.nl.
How can I find the programme online?
You can find the programme online at www.wonderfeel.nl/programma. Click on the squares in the schedule for more information about the musicians and their concert programmes.
Can I print the schedule?
During Wonderfeel programme booklets with a separate map and schedule can be purchased at the Wonderfeel-coin points of sale.
When is my favourite ensemble playing?
Finding out when your favourite ensemble or musician is playing is easy: simply go to www.wonderfeel.nl/musici and search the artists by name.
How can I pay?
The mobile kitchens and bars only accept Wonderfeel coins. These coins can be bought at several sale points and you can pay for them in cash or using your debit card. The shop selling Wonderfeel and Natuurmonumenten merchandise will also accept payments in cash or by debit card. You cannot use your credit card to make payments or obtain cash at the festival site. A parking ticket costs 7.50 euros and is valid for three days. You can purchase these tickets in advance via www.wonderfeel.nl/tickets.
How much does a Wonderfeel coin cost?
The price of the coins is € 2,60. The coins are divisible into units of € 1,30.
Can I withdraw money using my debit card?
You can use your debit card at the Wonderfeel-coin points of sale. You can also pay for parking tickets with pin at the ticket booth at the entrance to the site.
Is smoking permitted on the festival site?
Due to the current weather conditions, smoking is not permitted at Wonderfeel 2018's festival site, nor the parking place.